Refund Policy – Taj Taxi Agra
Welcome to Taj Taxi Agra. This Refund Policy explains the cancellation, refund, and payment terms applicable to taxi bookings, tempo traveller reservations, and tour package services booked through Taj Taxi Agra.
By booking any service with us, you agree to the terms mentioned below.
1. Booking Confirmation
- All bookings are confirmed only after receiving the required booking details and applicable advance payment.
- Taj Taxi Agra reserves the right to decline or cancel bookings due to operational limitations, unavailable vehicles, or unforeseen circumstances.
2. Cancellation Policy
Taxi & Cab Booking Cancellation
- Cancellations made well before the scheduled pickup time may be eligible for a partial or full refund depending on the booking type.
- Last-minute cancellations may attract cancellation charges.
- No refund may be provided once the trip has started.
Tempo Traveller Booking Cancellation
- Tempo Traveller and group vehicle bookings usually require advance blocking of vehicles.
- Cancellation charges may apply depending on travel date, season, and vehicle arrangement costs.
Tour Package Cancellation
- Tour package cancellations may include deductions for:
- Hotel booking charges
- Driver charges
- Permit fees
- Vendor cancellation charges
- Transportation reservation costs
Refund eligibility depends on the cancellation timing and third-party vendor policies.
3. Refund Processing Time
- Approved refunds are generally processed within 5 to 10 business days.
- Refund timelines may vary depending on:
- Payment method
- Banking process
- UPI or card provider processing time
4. Non-Refundable Situations
Refunds may not be applicable in the following situations:
- Customer no-show at pickup location
- Incorrect booking details provided by customer
- Trip cancellation after journey start
- Refusal to travel after vehicle dispatch
- Delays caused by weather, traffic, strikes, natural disasters, or government restrictions
- Hotel, sightseeing ticket, or third-party vendor non-refundable charges
5. Advance Payment Policy
- Certain bookings may require advance payment for vehicle confirmation.
- Advance payments may be partially or fully non-refundable in peak travel seasons or for customized tour packages.
- Customers are advised to confirm refund eligibility before making payments
6. Vehicle Breakdown or Service Issue
In rare situations involving vehicle breakdown or operational issues:
- Taj Taxi Agra will try to arrange an alternative vehicle whenever possible.
- If replacement service cannot be provided, eligible refunds may be processed proportionately.
7. Third-Party Services
Refunds related to hotels, guides, sightseeing tickets, or other third-party travel services depend on the respective vendor’s cancellation and refund policies.
Taj Taxi Agra shall not be held responsible for delays in third-party refund processing.
8. Refund Mode
Refunds are generally processed through the original payment method used during booking, including:
- UPI
- Bank Transfer
- Credit/Debit Card
- Online Payment Gateway
Cash refunds may not always be available.
9. Policy Modifications
Taj Taxi Agra reserves the right to modify, update, or change this Refund Policy at any time without prior notice. Updated policies will be published on this page.
10. Contact Us
For cancellation requests, refund status, or payment-related support, please contact:
Taj Taxi Agra
📞 +91-7818808819
📧 info@tajtaxiagra.com
🌐 www.tajtaxiagra.com